Solid Perfume Forums General Lauder Solids Talk El's Response To My Question Re: El's Response To My Question

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I was given the run-around by two SAs at the Las Vegas store regarding a purchase that I was trying to make with my reward certificate. The store manager was supposed to call me back. Two weeks later I'm still waiting…. After this experience, I'm not purchasing from them again. Not even the LV exclusives.

QUOTE(Gigi @ Nov 20 2006, 09:54 PM)
Brigitte and everyone else-
I've thought long and hard over this topic.  Thank you very much Brigitte for posting this email.  Knowlege is good.  I too agree with what others have posted so I don't want to repeat the same thing.  To give this Adriane credit, I'm glad you got any response from EL and the first two lines are nice.  But that's where it stops.  The first time I read her email it sounds what I call “canned”.  She really didn't answer your concern and turned it around and talked about freshness and quality control.  You were not asking her about those topics.  You of all people to be responded to in this manner…it doesn't make any sense to me and isn't good.  I can only speak for myself, but I like a lot of you all have been collecting for quite awhile and along the way I always learn something both good and bad.  In MHO, there have been bad mistakes made by EL management regarding everything concerning producing a solid. Its too bad they don't listen to us because if a business doesn't listen to its customer it will loose sales.  A case in point is that about three weeks ago I left a message for a SA at the EL Vegas store to return my call.  Still to this day she has not returned my phone call–its too late now, they lost my business as this was not the first time they have not returned messages I have left. Like Lisa posted, I too am not the avid collector as I once was.  This is OK because I'm very happy with what I have and will only buy now a solid or powder I really, really like. It has to really sing to me! <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ />

On a positive side I still have hope and I still enjoy it when new pieces are released.  Its fun to see what they come up with.  Oh yes…and its a pure joy to see Ann and Ken's pictures. <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ />