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  • Lyndell
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    Post count: 49
    in reply to: Las Vegas #25032

    Leaves on a train line? Don't tell the Sydney politicians about this, they'll use it everyday – they're constantly trying to come up with some excuse for our appalling train system at the same time they are increasing the fares!! At last news story they told us to get used to it – the crowding will be with us for a long time since new carriages aren't expected until at least the end of 2010. That's on top of cutting proposed plans for new train lines and stations in a city that's getting bigger and bigger. I can't believe the difference in the number of people on the trains now compared to the same time trains a decade ago, sometimes its difficult to breath for the number of people pressing to get in the door. That said, our city is one of – if not the most – beautiful in the world and I can highly recommend visiting to everyone who hasn't already done so and those who've already had the pleasure should come back, we are a very friendly mob!! <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ />

    Lyndell
    Participant
    Post count: 49
    in reply to: 2009 Spring Solids #25050

    Love the beach treasures!! Not so keen on the bulldog though. Has anyone seen the twinkling sky powder? Looks pretty in the picture. What's it like in person?

    Lyndell
    Participant
    Post count: 49
    in reply to: Las Vegas #25030

    Something about our ancestors I think, given that this Aussie knows that expression well – and its so true in Sydney. The number of times I've waited half an hour for a bus only for 3 to turn up within minutes of each other!! Especially applies near the casino in Pyrmont!! Sometimes you just have to wait and wait cause its so cold to cross the footbridge with the wind coming off the harbour in Winter. At least Sydney's trains run on time – but in peak times they are now packed to the doors and spilling out… <img src='style_emoticons//sad.gif’ border=’0′ style=’vertical-align:middle’ alt=’sad.gif’ />

    Lyndell
    Participant
    Post count: 49
    in reply to: Saks Solids 2008 #25004

    Thanks Brigitte,

    Sorry it took so long to reply, for some reason the system wouldn't let me log in and its only just accepted me!! Computers!!

    I really like the ocean liner and the beehive but they are so expensive – especially now the Aussie dollar has dropped so far!!

    Happy New Year to all. <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ />

    Lyndell
    Participant
    Post count: 49

    This is not the first time I have heard of this process of destruction. Apparently Swarovski also destroys items and photographs the destruction. Presumably this goes to the tax office as evidence that the product is “written off” in the books of account. Some designers also claim to “burn” their unsold product. It all relates back to the basics of economics – supply and demand. If demand is low then to keep the price high the supply has to be lowered to match demand. Its a commonly used marketing technique in high end niche market product……and don't we all hate it that we can't buy the unsold product cheaply? On the flip side, it is designed to maintain the “value” attached to a “brand” by ensuring the product can never enter the market intact at a cheap price – hence the disposal of the box. So if they crush it, those of us with a collection should maintain its value. So just how do I get my hands on a carousel at original sell price MIB? They didn't import more than 3 to Australia!! I'd even buy a $20 one without the box!! Collectors……aren't we all a hoot?!! The more we learn about the strategy behind marketing, the less I buy. Bottom line is that price is not related to cost of production. It is the amount of money the producer can sell the product for by creating an “I must have it” image in the buyer's mind. And haven't we all got smarter than the marketers now that we think “I can live without it”? Unless it comes on cheap on ebay of course!! <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ />

    Lyndell
    Participant
    Post count: 49

    May I see a picture too please?

    Lyndell
    Participant
    Post count: 49

    Swarovski generally has head offices in countries around the world. Each has its own jeweller on site that repairs Swarovski jewellery (only). The Head Office may be able to show you a chart so you can match the component (crystal) size and they may be able to direct you to an appropriate component supplier for the crystals – remember that crystal supply is their business so they want to do their best to provide replacements through suppliers in the interests of customer goodwill. You could also try the beading shows in your area, there are many Swarovski component suppliers at these shows or google Swarovski component suppliers to try another avenue. Good luck! <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ />

    Lyndell
    Participant
    Post count: 49

    My all time favourite is the classic Miss Dior. This year is the first time that it is not in Dior's coffret boxes for Christmas which must mean that contemporary fragrances are taking over. I also love Coco Chanel (for night), Beautiful (anytime), Beautiful sheer (summer), White Linen (really really hot summer days). It saddens me when they remove fragrances from markets since they are so personal and it caues many people distress when they cannot access a favourite. I understand that many of the classic EL fragrances are discontinued only in certain markets. Perhaps those who are missing a favourite could be assisted via the US market to reaquaint themselves. <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ />

    Lyndell
    Participant
    Post count: 49

    2cute4u2 would you mind telling us which strongwaters and powder compacts they had – if you remember? Seems strange that they are still selling items at the Vegas and Spa shops that have already gone to the Cosmetic Company stores. <!–emo&<_<img src='style_emoticons//dry.gif’ border=’0′ style=’vertical-align:middle’ alt=’dry.gif’ />

    Lyndell

    Lyndell
    Participant
    Post count: 49

    I like Debbie's idea. <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> I think collectors need to be more creative in their thinking if they are to win when confronting multinational corporations.

    There may even be a way that collectors can have their cake and eat it too. Now if everyone looked out at their local CCS (or other) store and was able to identify which solids are being sold where, at what price, then collectors may be able to find a way to help each other. <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ /> If we are all not buying then when we know where the solids are, at a discount, everyone can take advantage of the info.

    Be aware of the long term repercussions though. If sales fall a long way maybe the manufacture of solids will stop altogether. This may not be such a bad thing…….it may increase the value of collections if they are no longer manufactured!! <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//wink.gif’ border=’0′ style=’vertical-align:middle’ alt=’wink.gif’ />

    Of course there is one other thing: buying from e-bay at a lower price only encourages buyers at warehouse sales, and hence the undercutting of prices (since it may be cheap to us but they are making a huge profit). If we want to keep the value of our collections up we should discourage the warehouse sales in any way we can and unfortunately that means not buying from those who purchase there. If you are a buyer at the warehouse sales who buys cheap and keeps them for your own collection however – good luck to you, because you aren't contributing to driving the values down. <img src='style_emoticons//wink.gif’ border=’0′ style=’vertical-align:middle’ alt=’wink.gif’ />

    Lyndell
    Participant
    Post count: 49

    Yes Lisa I have seen the lettering come off before. It seems to be with solids that have been around for a while. I did notice it quite a bit with solids from 2004. (Seems to be a different take on the enamel changing colour – remember the slot machine!!) The perfume itself seems to lift the lettering. <img src='style_emoticons//ohmy.gif’ border=’0′ style=’vertical-align:middle’ alt=’ohmy.gif’ />
    Personally I think it would have been better if the engraving hadn't had dye added to colour it. I would prefer a solid with engraving only rather than the lettering coming off.
    What is sad is that your SA didn't take more care in ensuring a perfect one for someone she surely knows is an avid collector. If it is a genuine mistake they should take care of all the costs involved in a return. <img src='style_emoticons//rolleyes.gif’ border=’0′ style=’vertical-align:middle’ alt=’rolleyes.gif’ /> Or maybe you are being given a hint from up above – wait until they come into the CCS stores?! <img src='style_emoticons//tongue.gif’ border=’0′ style=’vertical-align:middle’ alt=’tongue.gif’ />
    Good luck with your return. Remember that goods should be of merchantable quality when they are sold.

    Lyndell
    Participant
    Post count: 49

    I can't say I'm “protesting” exactly, just that I don't think the solids are as nice as they used to be. Remember Cinderella's coach, it was all sparkly – just magic. I'm sick of being told lies about there being only one of this and that here in Australia only to find we have been charged 4 times more than the US (especially for general distributions) and there are heaps. I buy what I like from the US now. Its simply that the products aren't as pretty, are much more expensive and come on sale at ridiculously low prices later on. Even if I can't access those sort of prices in Australia I know that if I need to sell (and I hope I don't) I just won't recoup my spending. Solids were supposed to be a collectible and therefore gain in value, not be like a car and lose money as soon as you walk out of the showroom. <img src='style_emoticons//ohmy.gif’ border=’0′ style=’vertical-align:middle’ alt=’ohmy.gif’ />

    I like solids but now view them in “real” terms to use an economist's jargon. One solid is equal to a mortgage repayment, a new pair of shoes etc. Can I justify spending that amount of money on an ornament? In the end EL are just ignoring the basics of marketing. Who is king? The customer, the customer, the customer!! How do you focus your business: on what the customer wants, on what the customer wants!! Well this customer wants solids to be cheaper (much), better quality, prettier, and come with a limited edition signed certificate giving a number out of the total <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ /> – otherwise they are just a pretty perfume, not a collectible <img src='style_emoticons//mad.gif’ border=’0′ style=’vertical-align:middle’ alt=’mad.gif’ /> .

    Since we know that EL considers themselves above the customer I'm not going to get what I want. How will this customer respond? By continuing, like Lisa, to be realistic and slow my spending on solids. This year I may buy one or two from the general distribution, but I simply can't afford to be stupid with my hard earned money so I am endeavouring to move towards being a very small collector. I just don't want to spend $12,000 buying every one anymore – I can invest that sort of money better in the share market or real estate. Besides, I understand the laws of supply and demand. If demand falls, so must price to soak up the excess supply (hence CCS stores) or else EL will need to cut their supply to match the demand available, that is, if they insist on retaining these ridiculous prices. I refuse to be taken for a fool by a company that doesn't listen to me as a customer and will modify my buying behaviour accordingly.

    In answer to Lori B, not a complete boycott but at this rate….maybe I will be by next year.

    Lyndell
    Participant
    Post count: 49

    Hope I can clear this up for all the Aussies and anyone who happens to sell to us. It works like this:
    1. Retail price in USA etc, ADD
    2. Tax if applicable in USA state ADD
    3. Freight to Australia TOTAL and CONVERT to $Au
    4. Multiply by 1.05 to add in customs duty on the LOT
    5. Total this then multiply by 1.1 to add in GST on the LOT
    6. Total to get final price.
    7. Depending on how your freight was done you may need to add on the cost of your freight company's completion of the paperwork for customs.

    At one stage I paid over $800 Au in taxes and freight just to get my delivery of solids!! I have since worked a spreadsheet to calculate all costs prior to buying in the US – but guess what? Its still usually cheaper to buy in the US!! Generally the service is better also especially if you have a regular representative. At this rate the prices will remain high in Aust because the smaller the market the higher the prices (so says EL). Try to keep an eye out for specials such as the Bergdorf gift card or the Sak's 20% off and buy where US taxes are not applicable. These discounts add up to a lot more when you do the above calculations. You have a lower price on which to get charged customs, GST etc. <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ /> For cheaper prices closer to home try Asia: Singapore and Hong Kong get good prices I believe and the Singapore dollar is worth less than the Aussie dollar. (A couple of years ago a stage coach was only around $450 – 500Au when converted compared to around $800 in Sydney <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> ) And just in case you think you see a flaw in my calculations – yes we do pay GST on customs duty (a tax on a tax)!! <img src='style_emoticons//ohmy.gif’ border=’0′ style=’vertical-align:middle’ alt=’ohmy.gif’ /> <img src='style_emoticons//mad.gif’ border=’0′ style=’vertical-align:middle’ alt=’mad.gif’ />

    Good Luck!

    Lyndell

    Lyndell
    Participant
    Post count: 49

    <img src='style_emoticons//rolleyes.gif’ border=’0′ style=’vertical-align:middle’ alt=’rolleyes.gif’ /> Flyaway, I believe I was told March……if I remember correctly.

    Lyndell

    Lyndell
    Participant
    Post count: 49

    Lisa,

    I think I can say with some degree of certainty (you know that source thing again…) that we do not have these fortnightly sales in Australia. It has been around 3 years since a sale was held here and the queues stretched for kilometres. There were such arguments that none have been held since. (People arrived at closing time and refused to allow the sale to close). Prior to that it was over 8 years since another such sale. At the one 3 years ago there was a limit of 2 “compacts” per customer and people had to have an invitation to attend and hand it in to get in the door. Invitations were given to staff who had the option of inviting a selected number of family and friends. (I was a lucky friend). The sale was for EL merchandise generally (old and discontinued) and not just solids. It was very professionally run. Unfortunately I do not foresee another given the bad behaviour by customers and the stock that got damaged by people who just had to “open and test”.

    Otherwise we have limited staff stores here and again a pass is necessary to get in. You have to agree to terms and conditions to be allowed to purchase and that includes no resale of items or return. We do not have anything like your CCC stores for the general public. EL monitors their profile carefully here and misuse of the privilege means you never get admittance again.

    It is sad that noone seems to have taken notice of your conference call. Don't they realise that your thoughts are likely to echo those of many collectors????

    I have decided to proceed carefully and only buy those I really like. I used to buy every one each year at full retail price but I can't afford to do that when they are not even retaining their value and resale (and I always hope it will never be necessary) is getting so much harder. We are unlikely to recoup our costs!!!!

    If the others later come on sale then I may buy some more. In short, I am self treating my “addiction”. The reason is the same as for you, I am annoyed at the treatment of customers and I do not appreciate being told “untruths”.

    I am not sure how we resolve the issue. I doubt that SAs will be listened to anymore than us collectors. Maybe we need the ear of store buyers. They, of course, only take notice of sales numbers.

    As for buying on e-bay, that may be an option. My question is: Whatever happened to the consumer being “sovereign”?

    Karin, the idea of keeping the prices high is to maintain the “prestige” market. Some products actually lose sales if the price is lower (eg wine). At least that's what they taught me at Business School…….

    But that doesn't stop us collectors wishing they would lower the prices…..a lot! <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ />

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