Solid Perfume Forums General Lauder Solids Talk Quality Issues With My Pagoda

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  • Gigi
    Member
    Post count: 219

    I just wanted to kindly suggest to everyone to be sure to check your solids when you get them that they are in perfect condition or the condition you expect them to be in. I just got my Pagoda today from the Estee Lauder store in Las Vegas and it was defective. What happened is one green stone located below the top turquoise stone was misglued and it was below the intended space for it to be in and not in a straight line with the other stones going around the top. This once again brings up the issue of quality control where these are made at. I am not mad, just disappointed this has happened. I would have liked to have thought since this issue has been thoroughly talked about on this board, solids would have left the factory in perfect shape. This is clearly a misglued problem where the stone has slipped from the intended space and left to dry in the present location. EL in Vegas has been very easy to work with and understanding to make it right with me on this issue. They are sending UPS to pick it up at my house and then ship another Pagoda to me in perfect shape. I do like the piece and want one in my collection.

    I did take a photo of this for you to see what I am talking about, but am having major problems entering it here in this space. I have tried many times to get it here. My photo is in Quicktime and jpeg format. Yet when I click and drag it over to here it doesn't set in this space. I know I'm doing something wrong, but don't know what it is. I know I still need to get the hang of posting here. Hopefully you can get a rough idea from my detailed discription above of what happened to me with this Pagoda solid. I apologize for no photo.

    I want everyone to fully understand, I am not mad, this will be corrected and I will be satisfied. It will take just a little longer. My intention is to just alert everyone here to check your new solids and there are still quality issues in which the factory needs to do a better job at. IMHO, it makes EL look bad.

    Have a nice weekend everyone and thanks for reading my post.

    Gigi
    user posted image

    Lisa
    Member
    Post count: 2664

    Gigi,

    Thanks for passing on the information. I did just check mine and all is well.

    Thanks again <img src='style_emoticons//wink.gif’ border=’0′ style=’vertical-align:middle’ alt=’wink.gif’ />

    Michele
    Member
    Post count: 874

    Hi Gigi – Looks like I have to defend my little Pagoda. <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> Am afraid Quality Control will always be an issue, regardless of what we buy or where we buy it. “Quality” is a word that seems to have fallen by the wayside today. Am just sorry you received a “less than perfect” solid…but am sure it will be replaced with a much better one.

    I honestly don't think the SA's realize what a “Perfect” solid is…am sure they look them over before they send them out (in most cases), but they don't really know what they're looking for. That's why we have no choice but to look our new solids over thoroughly when they arrive, if ordered by mail. That's also why I like Micky…don't believe I've ever had a less than perfect solid from her. Rosalva in Las Vegas is also very good.

    Whenever possible, I do try to get to Neiman's and check them out myself. Two solids that were hard to find in perfect condition were the Taj Mahal and the Wedding Cake. Both had Crystal Placement Problems…both had to be scrutinized before buying. Can't tell you how many I looked at before I picked out the best…drove those girls crazy. But it's better, in some cases and if you're able, to actually pick out the solid yourself. I realize you did not have that luxury, but be sure that the problem will be resolved. <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ />

    Thanks for pointing it out, though. We just cannot let down our guard. <img src='style_emoticons//ph34r.gif’ border=’0′ style=’vertical-align:middle’ alt=’ph34r.gif’ />

    Petals
    Member
    Post count: 2373

    Thanks for the photograph! Also the 'alert'!

    I had a problem with the Harrods Palace. Sent it back (they returned the postage) and then replaced. One of the tiny crystals was missing but it took me a while to notice it!

    <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ />

    Gigi
    Member
    Post count: 219

    I just want to say publicaly a big Thank you to Lisa for sticking my photo on my original post on this topic. So now you all can see what I was talking about. I really appreciate Lisa taking the extra time to get my photo up when I could not do it. <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ />

    I agree Michele and you do have a strong point about SA's who sell these solids don't know what to look for. That's where we come in because as collectors we do know what to look for. Come to think of it, over the years there have been quite a few SA's whom I have done business with who have said they didn't know this or that about the solids. I bet many of you who are reading this can say the samething. <img src='style_emoticons//wink.gif’ border=’0′ style=’vertical-align:middle’ alt=’wink.gif’ />

    Again thank you Lisa for posting my picture.

    Gigi

    Michele
    Member
    Post count: 874

    Hi Gigi – Wow…Can't believe your SA didn't notice that. Have a feeling the box was not even opened. What you must do in the future is tell the girl on the phone to open the box, check out the solid for imperfections…such as missing, loose or in your case – dangling – stones or imperfections of any kind. Let her know you will be returning it if it's not perfect. In other words, make yourself heard. Rosalva (assuming you purchased it from LV) knows to check a solid if I order from her, but I always stress it anyway. Micky doesn't have to be reminded…she's a collector also (that makes it nicer and easier to order from her.)

    Thank you for the picture…at least others have an idea of what to look for and hopefully not find! <img src='style_emoticons//sad.gif’ border=’0′ style=’vertical-align:middle’ alt=’sad.gif’ />

    Sandra
    Member
    Post count: 2188

    Hi gigi! Thanks for the reminder . . . . going back to check ALL my solids now! . . . . Not that anything much can be done quickly for 'defects' over here, since we have to buy from O/S most of the time

    . . . . however, I agree with Michele's first post on this topic – quality control is always a problem in most industries (not just EL) and she's right when she says that most people don't know what they're looking for!. It's always a bit shocking for us to notice the bleeding obvious when others haven't . . . . tch!!

    Good on ya for posting it !

    loveperfume
    Member
    Post count: 226

    Thanks Gigi for letting us know about the problem with the pagoda. I went back to check mine and the stones are fine. It's a really beautiful solid. The more I look at it the better I like it. It will be going back however, because when I first opened it the magnets fell out. Has anyone else had problems with the magnets falling out?

    Michele
    Member
    Post count: 874

    Hi Pat – I do believe Martha had a little run-in with magnets on one of her solids…we'll have to wait and see if she posts… <img src='style_emoticons//huh.gif’ border=’0′ style=’vertical-align:middle’ alt=’huh.gif’ />

    Don and Margaret
    Member
    Post count: 527

    We had a solid come with the magnets loose and just put a drop of superglue on the back of each one and closed the solid for a few hours. Problem solved. <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> (be sure just to use a tiny drop on each magnet)

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