Dont know. PayPal only said they have decided in my favor. Frankly I don't really care so long I received my money back. I have just left negative feedback for the seller. She definitely hasn't sent it and she should know. Not going anywhere near this seller again!
Great news Alice. I have just been re-reading the posts and believe it or not, and I must really apologise, did not see the post with the scanned envelope. Without making excuses, I did receive some very sad news at the time and doubt I was on the site. So, am really delighted to read that you received help from Paypal and the matter has been sorted! Great news…..