Solid Perfume Forums General Lauder Solids Talk Follow Up From El

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  • Ann and Ken
    Member
    Post count: 1465


    Just got an email from EL stating they are changing some of the things we brought up on the conference call.

    QUOTE
    August 19, 2004

    To: Ann Clark, Roselyn Gerson, Woody Griffith, Lisa Pelliginelli

    Once again, we would like to thank you for your generous time on the phone the other day. We know you had a lot of questions and the time just flew by. We want you to know that appreciate your interest in our company and want to share the following updates with you:

    WAREHOUSE SALES
    We have spoken with the people who manage our warehouse sales and they reiterated their policy of no more than three of any one item being sold to a customer at a time. However, in view of your concerns about the solid perfumes and compacts being sold at these sales, we have decided that the solid perfumes and metal compacts will no longer be offered for sale at any EstÈe Lauder Companies warehouse sales.

    FADED SOLID PERFUMES
    We are still working with our manufacturer to determine if a resolution can be found.

    JAY STRONGWATER
    Packaging and Quality Assurance is investigating the issues with the Jay Strongwater solids, the Intuition Precious Bird in particular. We have advised all Sales Force personnel that they need to inspect each piece due to the delicacy of the design with special attention to check for any problems.

    JAY STRONGWATER SPECIAL APPEARANCES
    We know you have inquired about Jayís schedule of appearances at Saks locations. The schedule is as follows — however, please note that no times have been confirmed and all appearance dates are subject to change ñ thus we recommend calling the store before going:

    New York City ñ October 26, 2004
    Santa Barbara ñ November 3, 2004
    Bala Cynwyd ñ November 17, 2004
    Palm Beach ñ December 2, 2004
    Walt Whitman ñ December 11, 2004

    PURCHASE LIMITS
     For our two EstÈe Lauder stores (Manhasset and Las Vegas) Corporate policy states that no more than 6 pieces of any one identical item can be purchased by any individual customer, per transaction. This number has been raised from four to six.
     We also ask our retail partners to abide by our corporate policy.

    P.S. Woody, I have confirmed that you do not have a ìbanî on you and you are welcome to purchase solids and compacts at any location, per the above guidelines relating to how many of any individual design may be purchased per transaction.

    AIR SHIPPING
     For our two EstÈe Lauder stores (Manhasset and Las Vegas) we will ship via air per the request of a customer.
    Our retail partners have their own shipping policies, thus the customer should inquire at each venue 

    I am very surprised and very grateful.

    Ann

    Don and Margaret
    Member
    Post count: 527

    Wow! <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ />

    Congratulations to all of you. Looks like the conference call went better than you thought. They (EL) seem to have been listening better than anyone thought. <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ />

    No more solid perfumes at the warehouse sales is bound to help stabilize the prices for all of us. <img src='style_emoticons//tongue.gif’ border=’0′ style=’vertical-align:middle’ alt=’tongue.gif’ />

    Again, thanks to all of you involved in that conference call for your efforts on all the collectors behalf. This is really encouraging. <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ />

    Many thanks also to those at Estee Lauder responsible for these great changes!

    klassicguy1
    Member
    Post count: 520

    I am totally blown away by the positive changes made as a result of our call. I feel that much of the success is owed to the collectors and members on this website, but I want to absolutely commend our friends at Estee Lauder for going to bat for us. I can imagine these were not necessarily easy changes to get made, esp. in the short time frame since the call. I look forward to our working with Estee Lauder in the future on more positive ideas.

    This is great! <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ />

    Ann and Ken
    Member
    Post count: 1465

    Totally agreed with you Woody. <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ />

    Break out the Bubbly. <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ />

    Thank you Estee Lauder . <img src='style_emoticons//wub.gif’ border=’0′ style=’vertical-align:middle’ alt=’wub.gif’ />

    Ann

    lmsw1
    Member
    Post count: 151

    Hooray for EL! <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ />

    Ron
    Member
    Post count: 213

    That sure is great news!!!!!! <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ />
    Maybe someone is listening after all.
    The pessimist that I am I hope that they are just not paying lip service and follow thru with not selling solids and compacts at the warehouse sales
    Anyway GOOD DEAL AND BIG THANKS TO ALL INCLUDING ESTEE LAUDER <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ />

    Petals
    Member
    Post count: 2373

    Great news re your ruling from EL Woody!

    Thanks to you all for the efforts in sorting out some of the problems and hoping that EL will work with the Collectors from now on!

    <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ />

    VEGAS LADY
    Member
    Post count: 976

    WOW WHAT A RESULT <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> ESPECIALLY ABOUT THE WAREHOUSE SOLIDS

    MANY THANKS TO ESTEE LAUDER AND A ROUND OF APPLAUSE TO ALL WHO HAVE WORKED SO HARD TO ACHIEVE WHAT WE WANTED.

    REGARDS……MARGARET……

    Lisa
    Member
    Post count: 2664

    Wow, this is good news!!! Perhaps we will be seeing some changes for the better soon!

    The only thing I really never understood was the selling of solids at the warehouse sales as well as the selling in the CCS and also the damaged solids coming out of Victoria & Co. IF these problems are fixed that will make almost all collectors happy.

    All we really want is our collections to maintain their current value or of course go up as well as getting new collectors involved.

    Jeanette
    Member
    Post count: 296

    What FABULOUS news!!!

    Thanks to all for your wonderful efforts. They really paid off!

    Congratulations!
    Jeanette <img src='style_emoticons//smile.gif’ border=’0′ style=’vertical-align:middle’ alt=’smile.gif’ />

    Astrid
    Member
    Post count: 136

    I'm VERY pleased to read about the changes EL intend to follow …
    Future posts of members will show if these will be effective or not. <img src='style_emoticons//wink.gif’ border=’0′ style=’vertical-align:middle’ alt=’wink.gif’ />

    I'll take the time to watch that.

    Thanks again to all who have been involved !

    P.E.Parry
    Member
    Post count: 330

    Wonderful! Congrats to the collectors reps.! Hope it is just a beginning to a long, comfortable relationship. Next step – support of the web site?

    Phyllis

    KK
    Member
    Post count: 876


    WELL DONE!!!!
    <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//biggrin.gif’ border=’0′ style=’vertical-align:middle’ alt=’biggrin.gif’ /> <img src='style_emoticons//tongue.gif’ border=’0′ style=’vertical-align:middle’ alt=’tongue.gif’ />

    loveperfume
    Member
    Post count: 226

    Really good news. Woody – I'm glad you are not banned anymore! It is a BIG positive if there are no more warehouse sales.

    Fee
    Member
    Post count: 359

    Hoorah! Great work folks! <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ />

    Hey Lisa, is it right that your 'grin' has been replaced by a 'gin' to celebrate the outcome? <img src='style_emoticons//rolleyes.gif’ border=’0′ style=’vertical-align:middle’ alt=’rolleyes.gif’ /> <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> <img src='style_emoticons//cool.gif’ border=’0′ style=’vertical-align:middle’ alt=’cool.gif’ />

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