Solid Perfume › Forums › General Lauder Solids Talk › Your Estee Lauder Gift Certificates › Re: Your Estee Lauder Gift Certificates
February 12, 2005 at 4:34 pm
Post count: 520
This seems a strange way to do business. The certificates are given as an incentive for purchasing….and the motto should be “the customer is always right”, esp. when dealing with this. I don't understand the “split”. The certificate should have been used against the more expensive item and you should have been charged the difference, just as you said. I agree with your position and they should absolutely rectify the situation.