Solid Perfume Forums Re: what should I do?

Lisa
Member
Post count: 2664

Hello,

This is a tough situation, I guess a couple of things would factor into the solution.
Was the solid insured?
What is the feedback profile of the person that purchased from you?
Do you have a good photo of the solid where the stone is missing?
Did the buyer check the box the solid was packaged in for the missing stone?