Solid Perfume › Forums › General Lauder Solids Talk › The Strongwaters Are In! › Re: The Strongwaters Are In!
I think that Michelle is absolutely right. I am a very bitchy consumer no matter what the price is, things you buy from a store are supposed to be in mint perfect condition unless otherwise stated! I always demand a discount for loose buttons etc. even if the whole shipment of jackets are that badly sewn. It is for the store to deal with the supplier, or change supplier. It is very bad business to send out defect merchandise and most serious companies are extremly careful to avoid it. I couldn't believe my eyes when I read about this. Is it only in Sweden that for instance IKEA advertises in the newspapers asking customers to return a defect sofa or lamp? That is good PR: “we have made a mistake, please let us correct it”, hoping to reach the costumer before they discover it themselves.