Re: The Strongwaters Are In!

[Michele]

#13786

Ann –

I agree with you 100% on mostly everything…however, you can't imagine how disappointed and yes, heartbroken, I was to see these solids. But who exactly is in control of “what is sold?” Only the very best, at these prices, should be out there. No more, no less. We should not have to go to the trouble and grief of re-packing and shipping them back…it just should not happen. Oh, I realize it's not a perfect world and from time to time things happen, but why is this a regular occurrance?

How many of us have been less than thrilled with a solid we've paid anywhere from $150 to $400 for, and yet we've kept them? I know I have. Why? Because it's just less trouble all around, and at some point one just throws up one's hands and says, “What the “L”…or, as my granddaughter's bib says: “Spit Happens” <img src='style_emoticons//wub.gif’ border=’0′ style=’vertical-align:middle’ alt=’wub.gif’ />

“We” are under NO obligation to “Clean up the warehouse!” I would hope the powers that be are aware it's their responsibility. And PLEASE do not tell me these disasters I'm returning are going to be on eBay. I would hate to see anyone pay top dollar +++ only to receive a bent Lily Vase, or a slanted Birdbath, or a cat choking up something ugly. I mean really…

Opening up a package from Estee Lauder should not be a SURPRISE! We should know exactly what is in the box and the quality should not even be a question.

And if you think that not buying their Solids will help, you're wrong. The money is made in all their cosmetic lines, from La Mir to Bobbi Brown to Clinique to Estee Lauder and on and on. The only way to make them feel it would be to stop buying their cosmetics, creams, lotions, potions, colognes, perfumes, etc., and who of us is willing to do that? Well, maybe I could. Their prices have jumped right up there with Sisley and Natura Bisse, and God knows that's good stuff. So yes, I could switch from Lauder to another cosmetic firm. And there ARE others!

I truly believe that the solids are more of a headache to Lauder than anything else. But they do one thing for the company…they attract new cosmetic customers. And therein lies the bottom line. The money is in the jars, bottles, and containers. NOT in the solids or powder compacts.

There is a solution for collectors, and that is to only buy what you love. I no longer feel the need to have every single solid out there just because it's there. From now on, if it's not in my heart, and I don't love it from the first glance, it's not coming into my home. This experience has taught me volumes, and it hopefully will not happen again.

Mark – thanks for your support. I'm shocked, but pleasantly surprised.

And one more time, let's all remember….

<img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ /> “SPIT HAPPENS!” <img src='style_emoticons//laugh.gif’ border=’0′ style=’vertical-align:middle’ alt=’laugh.gif’ />