Hey, Sandra, that was brilliant about the weight of the package! 😀
Alice, when I have sent packages internationally the postal worker always weighs it (guess they don't trust us in the States). I don't know about the UK – maybe someone can help us out? What's been the experience? If the seller didn't do the weight then there is definitely hope for a refund. If the weight of the Weekend Artist is the same as what's on the customs form that's the proof you need that the Violin was never sent. Please keep us posted!