Hello Martha, Please don't get upset with me, but my view is that when you pay money for an item and it isn't right, then it should go back.
If I buy flowers and they wilt the next day, I make sure to tell the seller i.e. if from a store. This has happened on various occasions, and they have given me my money back as well as replacing the goods. This may sound petty, but I have quoted only as an example!
I do feel very strongly that you should get what you pay for and if it was broken in transit, the item has been insured (at extra cost to the seller) so the charges come under their Insurance Cover.
I really admire and appreciate your patience and perseverance, but when paying top dollar, then I expect a perfect replacement.
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